Support and refunds
Included support
- Starter: support for 48 hours after delivery (minor adjustments).
- Pro: 5 days of support plus 2 revision rounds.
- Full: 7 days of support plus basic conversion tweaks.
Change policy
- "Minor adjustments" - text fixes, colours and small visual details.
- Structural changes (new sections or features) are quoted separately and we will confirm the price before starting.
Refunds
- Before we start (no work done yet): 100% refund.
- With a first draft sent: 50% refund (we deduct the time already invested).
- After final delivery: no refunds apply. Support is included according to your package.
If you paid via PayPal and prefer to use their Resolution Center, you can also open a case from your PayPal account.
Response times
We reply to support requests within 24-48 business hours. For urgent issues, send us a WhatsApp message and mark it as urgent.